PracticeWorking with SIOne scored question.An airline's chatbot told a customer he could claim a bereavement fare after buying a full-price ticket. The tariff did not allow that, and the airline argued the chatbot was responsible for its own statements. How did the tribunal rule?For the airline: automated statements are not bindingFor the customer: the company answers for its chatbotThe case was dismissed as outside the tribunal's jurisdictionFor the airline, because the policy was published elsewhere on the siteKeys 1 to 4Tested in What You Are Actually Talking To
